Top Things To Consider For Small Business IT Support

In this age of technology as a necessary component in doing business, small to medium enterprises in Lehigh must consider having some form of support for company devices, work stations, and servers.

 

Previously, small businesses may not have felt the need for any form of support, but as the technological demands of a business grows, either due to technological reliance or business growth, a business will start feeling the need for some form of IT support. There are a number of Lehigh Valley IT support providers to choose from, but before any decision-maker or business owner takes that leap, here are a few considerations.

 

A company could hire inhouse IT personnel that would be less expensive than outsourced IT support service providers. The internal IT specialist would dedicate time and effort on the company alone, especially with direct and immediate access to said personnel within the organization. The downside is that because the specialist is at a level that is economical, the skills might not be broad enough to respond to a wide range of IT issues any business will encounter.

 

The next option is to get a freelancer, which may also be as cost-effective as the first. The freelancer will only be called in, and paid, when the company has need. Individuals are usually cheaper than much larger vendors, and the company can employ any number of freelancers depending on the expertise needed for specific issues. The problem with individual freelancers is that their lower cost probably means lower overhead, including no insurance for possible mistakes. There are usually no set agreements on service delivery, which leaves the company at the mercy of the freelancer.

 

A third option is to contract with an IT support service provider for a set number of hours. An arrangement with an established company would guarantee some form of terms on paper that would ensure service delivery of the company. The hours could be distributed according to the need and issue of the whole range of IT facilities of the company. The company can add on any other product or service as they go along. This may look like an ideal setup, but charges on the hour can pile up, and the company could be left with huge bills. This would probably come out more expensive especially with how flexible services and products are as add-ons.

 

The last option is to outsource to a Managed Service Provider or MSP. An agreement with such an outfit would definitely have terms that the company would commit to. The company pays a monthly fee that covers the number of either users or devices in the company. An MSP may be able to do their job well enough that a company might feel like the expense is no longer necessary, but this is simply optimized IT systems. The investment on equipment may also be prohibitive, especially with the other three options offering more flexibility in terms of billing.

 

No matter the option that the company feels is best, what is important is that companies understand that Lehigh Valley IT support is available and necessary for businesses to function and flourish.