Voice Technology To Enhance Efficiency In The Hospitality Industry
Customer expectations are changing and hotels like 4 star hotel in Pattaya have to stay relevant and competitive. One of the ways to improve a customer’s experience is through voice technology. Smart speakers and voice assistants are being used inside hotels to handle guest’s requests for service or information.
At a hotel in Seattle, the entire team that includes housekeepers, engineers, guest relation managers and bellmen, Alexa is used to manage daily tasks. The hotel team uses Alexa to notify the system whenever a room is ready for occupancy or room service. The technology tool is also used to send out a message that maintenance is required in a certain room.
The 319-room Motif Seattle hotel including its sister company 158-room Thomson Seattle have partnered with Amazon in Seattle and Volara for the integration of Alexa for Hospitality on all guest’s rooms. This is considered as one of the largest single deployment of Amazon Echo devices. Volara works with Two Roads Hospitality while Amazon develops the custom skills necessary for the Alexa platform that will be used at the Two Roads properties.
When requests are done through Alexa for Hospitality, it is easier for the hotel staff to respond efficiently. Team members get the task done more quickly and allow them more time to specialize in specific roles they prefer to play.
However, Two Roads is not the only company using voice technology. In 2017, Best Western CEO David Kong saw the great opportunity to help hotel staff to be more confident of their safety through the devices. Aside from panic buttons, housekeepers use voice technology to report maintenance issues and whether a room has been cleaned.
Hotel guests can tap into the information they need by using simple but recognizable voice commands. Voice technology is always available whenever users need them to ask or respond to questions.
Pattaya is world famous because of its beaches, sun, waters, nightlife and fun. If you are planning to visit the island, your best option is 4 star hotel in Pattaya where you are guaranteed a unique experience. The room designs are modern but comfortable with hospitable and reliable hotel staff.